Privacy Policy

Introduction

bd5 ("we", "us", or "our") operates the online gaming and sports betting platform accessible at bd5.lat. This Privacy Policy describes how bd5 collects, uses, stores, shares, and protects information obtained from users ("you" or "your") who access or use our platform, including our website, mobile interface, and any related services.

By registering an account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with the terms set out in this policy, please discontinue use of bd5 services immediately. This policy applies to all users accessing bd5 from Bangladesh and any other jurisdiction.

Information We Collect

We collect both information you provide directly and information we gather automatically when you interact with our platform. The categories of personal data we may collect include:

• Identity Data: full name, date of birth, national ID or passport details provided during account verification (KYC).
• Contact Data: email address, mobile phone number, and city of residence (e.g., Dhaka, Chittagong, Sylhet).
• Financial Data: mobile wallet numbers (bKash, Nagad, Rocket, Upay) and transaction histories related to deposits and withdrawals on our platform.
• Usage Data: IP address, browser type, device identifiers, pages visited, time spent on each section, bet histories, game interactions, and click patterns.
• Communication Data: records of any support messages, live chat transcripts, or email correspondence you send to bd5.

We do not collect any sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification under applicable rules.

How We Use Your Information

bd5 uses the personal data we collect for specific, lawful, and legitimate purposes directly connected to providing and improving our gaming services. In particular, your data is used to:

• Create and manage your bd5 account, verify your identity, and process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels.
• Deliver the games, sports betting markets, live casino tables, slots, and any other features you request or interact with on our platform.
• Communicate with you about your account status, transaction confirmations, promotional offers, and important service updates via email or SMS.
• Detect, prevent, and investigate fraudulent activity, money laundering, underage gambling, or any other misuse of the platform.
• Personalize your experience by recommending relevant games, cricket betting markets, and promotions aligned with your demonstrated interests and betting patterns.
• Comply with applicable legal and regulatory obligations, including record-keeping requirements and responses to lawful requests from authorities.

Data Sharing and Disclosure

bd5 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your data in the following limited circumstances:

• Service Providers: trusted third-party vendors who assist us in operating the platform (e.g., payment processors, cloud hosting, KYC verification services, fraud prevention tools) are given access only to the data strictly necessary for their contracted function and are bound by confidentiality obligations.
• Legal Requirements: we may disclose your personal data when required to do so by law, court order, or other governmental or regulatory authority in any applicable jurisdiction.
• Business Transfers: in the event of a merger, acquisition, or sale of all or part of bd5's assets, your personal data may be transferred as part of that transaction. We will notify you via a prominent notice on our platform before your data becomes subject to a different privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your data for their own purposes and only permit them to process your data for specified purposes in accordance with our instructions.

Cookies and Tracking Technologies

bd5 uses cookies and similar tracking technologies (e.g., pixel tags, web beacons, local storage objects) to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in, and measure how our platform is used. The types of cookies we deploy include strictly necessary cookies (required for the platform to function), functional cookies (which remember your settings), and analytical cookies (which help us understand usage patterns and improve our services).

You may control or restrict the use of cookies through your browser settings. However, please note that disabling certain cookies may limit the functionality of bd5's platform, particularly features related to account sessions, live betting, and payment flows. Continued use of the platform following the display of a cookie notice constitutes your consent to our use of cookies as described herein.

Data Security

bd5 employs industry-standard technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, secure access controls for internal systems, regular security assessments, and encryption of stored sensitive data.

While we take every reasonable precaution to safeguard your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security; however, we are committed to responding promptly to any confirmed data breach and notifying affected users in accordance with applicable obligations. If you suspect any unauthorized activity on your account, contact us immediately at [email protected].

Your Rights Over Your Data

As a user of bd5, you have meaningful rights with respect to your personal data. These rights include:

• Right of Access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to Rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: subject to legal and regulatory record-keeping obligations, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: in certain circumstances, you have the right to ask us to suspend the processing of your data (e.g., while we verify its accuracy following a rectification request).
• Right to Data Portability: you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.

To exercise any of the above rights, please contact us at [email protected]. We will respond to all legitimate requests within a reasonable time frame. We may need to verify your identity before processing certain requests to protect your account from unauthorized access.

Data Retention and Deletion

bd5 retains your personal data for as long as your account is active or as needed to provide our services. We also retain data for as long as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests. The typical retention periods are: account registration data — retained for the lifetime of the account plus a minimum of five (5) years after closure; financial transaction data — retained for a minimum of seven (7) years in accordance with financial record-keeping requirements; communication records — retained for two (2) years unless required longer for dispute resolution.

Upon account closure and expiry of all applicable retention periods, your personal data will be securely deleted or anonymized so that it can no longer be associated with you. If you request deletion of your data before the end of a mandatory retention period, we will restrict active use of that data while retaining only what is legally required.

Third-Party Payment Processors

bd5 integrates with third-party payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and Visa/Mastercard to facilitate deposits and withdrawals. When you initiate a financial transaction through our platform, relevant payment details are shared with the applicable processor solely for the purpose of executing that transaction. These processors are independent data controllers with their own privacy policies, and bd5 is not responsible for their data practices.

We strongly encourage you to review the privacy policies of each payment provider you use in connection with your bd5 account. bd5 does not store full payment card numbers or mobile banking credentials on its own servers — such data is handled exclusively by the relevant payment processor through their own secure infrastructure.

Minors and Age Restriction

bd5's platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us at [email protected] immediately. We use age-verification procedures during the KYC process to help ensure compliance with this policy. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

Changes to This Privacy Policy

bd5 reserves the right to update, revise, or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered users by email or via a prominent notice on our platform prior to the change becoming effective. Your continued use of bd5's platform after the effective date of any revised policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you have any concerns about a policy update, please contact our support team before continuing to use the platform.